Please note that once an order has been processed and approved to ship, order cancellation may not be possible. If you insist on canceling a submitted order for some reason, please call us promptly at 88 or 51. Our return policy is quite flexible, we accept scratched, worn, natual-distorted items but all items returned for refund should not have a trace of vandalization.The warranty will be void if we determine the returned item is damaged in purpose.Also,do not dismantle the item, do not send us an item which was not purchased from us.Īs we process all orders in a timely manner, order cancellation may be a bit difficult. You are limited to 3 returns without a receipt within a 30-day period. The customer is eligible for refund but the shipping cost is not refundable. If a customer provides undeliverable shipping address, the package might be returned back to the sender. So we strongly discourage you from refusing our package and recommend you accept it and request a return instead if need be. In the case of a package refusal, you may have to assume the return shipping cost, a 8% restocking fee and some brokerage fees, etc. If the package is not found during the tracing period (up to 7 business days), we will reship your order. If your package is lost in transit, we will start a tracer with the shipping company. We will ship out another item within 24 hours if the fault falls on the shipping company. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. (returns of bulk orders are subjected to 25%-50% restocking fee depending on the circumstances)ĭAMAGED ITEMS. All NON-DEFECTIVE returns for refund are subject to a 15% restocking fee and any return shipping cost will be your responsibility and not refunded unless there's an error on our part. NON-DEFECTIVE items can be returned directly to us within 30 days from receipt, at 's discretion for credit or exchange. Non-authorized returns will not be processed or refunded. After getting the request, our customer service team will provide further instruction. We cannot identify the returned item without the RMA number.ĭEFECTIVE items can be returned directly to us within 1 year from receipt, at 's discretion for: refund, replacement, exchange or repair.īuyers should contact customer service via email to request a Return Merchandise Authorization (RMA) number for any returns. To obtain an RMA number, email us at Please write the RMA number on the package before returning it. We give our customers the option of PayPal refund, Credit Card and Debit Card refund as well as exchange for the product. Unlike many of our competitors, we do accept returns without a receipt.
The Boom Speaker must be connected to the power adapter to use the wireless charger. The wireless charger is equipped with foreign object detection and an LED indicator light. Prior to any return,Buyers must contact customer service via email at to request a Return Merchandise Authorization (RMA) number for any returns. The Boom Speaker charges through a Type-C connector and can be used as a wireless charger for your mobile device. We generally accept returns within 30 days of purchase. In case you need any additional support, please write back to us.We strive for 100% customer satisfaction guaranteed by repair, refund, exchange and an assured compliance with any manufacturer's warranties.
BOOM SPEAKER CHARGER UPDATE
If there are, just tap to begin the update and the app will take care of the rest. To get started, connect your speaker to your smart device, open the app for your speaker, and tap on the gear to open Speaker Settings to see if there are updates available. If this still does not work, check for the latest app update on the App Store or Google Play Store. When you turn it on, reduce your volume levels.Ħ. Leaving it plugged in long after it's fully charged can drain the battery. Disconnect the charging cable, Wait 15 seconds, then Try charging for a maximum of 3 hours. Face the port down and let it dry for 24 hours or more.ĥ. If the port was exposed to water, run fresh water on the port to clean out any chemicals from the previous water. * Please do NOT clean any ports with liquid as this can cause a short and permanently damage the unit.Ĥ.
BOOM SPEAKER CHARGER FREE
Clean unit and charging ports using compressed air and make sure it is free of debris. If it's still not working, try charging via USB.ģ.
Try charging it with a different power source by testing:Ģ. The Ultimate Ears Power Up charging dock is designed to work with the Blast, Megablast, Boom 3, and Megaboom 3 speakers and each model takes slightly different times to charge on the Power Up. We would suggest you try the steps provided in the link below:ġ.
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